Server and Desktop Support

Alteram Solutions offers comprehensive and value-added desktop and network server support services. Our professional approach to ICT support ensures only the highest levels of standards expected from a leading ICT support company, keeping our clients’ needs at the core of all of our processes. We reduce the impact of IT failures by minimizing their occurrence and any unforeseen issues are dealt with immediately. Alteram’s support services covers the latest Microsoft Server Operating Systems to the Windows 10 desktop environment and Office 365.

Listed below are some of the Operating systems Alteram actively supports through our Service Desk solution:

• Windows XP
• Windows Vista
• Windows 7
• Windows 8
• Windows 10
• Windows Server 2003
• Windows Server 2008
• Windows Server 2012
• Windows Server 2016

Onsite Support:

Our network of skilled field technicians across the country, near all major cities gives us national reach allowing us to proactively resolve any computer hardware, software or network issue that may arise, leaving clients with environments that are optimized and geared for optimal productivity.
Desktop Support: Desktop support service is an all-encompassing and comprehensive offering for a regular office environment. It includes and focuses on resolving issues around:
• Troubleshooting day-to-day computer issues
• Email setup
• Software updates
• Internet connectivity issues
• Resolve anti-malware and related issues.
• Data and file recovery services
• General Maintenance and problem resolution

Server Support:

Server support includes complete maintenance, monitoring and management solutions, including backups, upgrades and new server installations.

Remote Support:

provides access to immediate, real-time support when a business need a quick solution to technical problems through our reliable remote access software.
Infrastructure Support: This reduces a business’s network downtime and optimises performance with continued hardware maintenance, remote proactive monitoring and problem resolution.