Omnichannel
Customer Experience through our Omni channel CX solutions Alteram Solutions offers customised and comprehensive Omni channel solutions to help any organisation in its pursuit to offer wide range of support to its customers in the age of mobile and social technologies. At its core, our Omni channel is a multi-channel integration of multiple channels approach that provides the business an opportunity to support the customer in a seamless manner to improve customer experience. i.e The customer can be interactive with the business on nthier online website through a desktop or mobile device, telephone, social media or in a bricks and mortar environment and the experience seamless. Alteram’s Customised Omni Channel Customer Experience Solution. Alteram’s Omni-channel CX Solution is a customised omnisent and seamless service offering that will help any business to support and integrate interactive channels to provide a optimal customer experience. Our CX Omni channel solution is a comprehensive solution that assists businesses that operate across multiple sales and service channels, to optimally deliver a consistent customer experience across the various customer touch points Integration options available on the Alteram Omni channel CX solution
-Telephone (inbound and Outbound)
-SMS
-Email Web Site (Live Chat or Messaging)
-Social media (Twitter, Facebook ect)
-Self Service (Web and IVR)
-Face to Face Front end and Back end system integration
Product Offerings: Systems Development and Maintenance Customised CRM Tool inclusive of case management, knowledge management portal and surveys. Multilevel Reporting Business Consultation; to align your current business offering model to the clients selected Omni model.
We support companies to bridge the digital skills shortage in South Africa and to enable them to thrive in the digital age. We leverage technology and our expertise to improve the performance of organisations and to provide digital services to their customers at speed.
Through our pursuit of cost effective business value, and commitment to excellence, we help our customers to drive sustainable growth, empower businesses and public sector organisations and their customers. We aim to be the premier provider of tailored solutions and exceptional IT services, designed to meet our clients’ unique needs, budget, and timeline.
With our track record and strong vendor relationships built over the last decade, we offer competitive prices and address the significant challenges faced by organisations and governments in an ever-changing environment.